1. INTRODUCTION AND ACCEPTANCE OF TERMS
1.1 These Terms and Conditions (“Agreement”) constitute a legally binding contract between you, your business, employees, and agents (collectively “Client,” “you,” or “your”) and Reputation Return (“Company,” “we,” “us,” or “our”), a digital marketing and reputation management agency located at 2780 S. Jones Blvd Ste 200-3464, Las Vegas, NV 89146-5623.
1.2 By engaging our services, signing a Statement of Work, Scope of Work, Service Agreement, or making any payment to Reputation Return, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms and Conditions.
1.4 Reputation Return reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website at https://reputationreturn.com. Your continued use of our services following any changes constitutes acceptance of the modified terms.
2. SERVICES
2.1 Reputation Return provides a range of digital marketing and reputation management services, which may include but are not limited to:
- Online Reputation Management (ORM)
- Guaranteed Link Removal from Google and Bing
- Review Management and Negative Review Removal
- Search Engine Optimization (SEO), including On-site and Off-site SEO
- AI Search Optimization and Inclusion
- Digital Public Relations (PR)
- Press Release Writing and Syndication
- Google Business Profile Setup and Management
- Google Autocomplete and Autosuggest Optimization
- Google “People Also Ask” (PAA) Optimization
- Google “People Also Search” (PAS) Optimization
- Google Image Ranking
- Google Knowledge Panel Creation
- Wikipedia Page Creation
- Social Media Marketing and Content Creation
- Social Media Investigation
- Medical Marketing Services
- Strategic Consulting
- Website Traffic Services
2.2 The specific services to be provided to Client will be outlined in a separate Statement of Work or Scope of Work document (“SOW”), which is incorporated into and made a part of this Agreement.
2.3 Reputation Return will perform services using personnel with industry-standard skill, experience, and qualifications, in a professional manner consistent with generally recognized industry standards.
3. PAYMENT TERMS
3.1 Fees. Client agrees to pay Reputation Return all fees as specified in the SOW. Fees for services may be structured as one-time payments, monthly retainers, or project-based pricing as outlined in the applicable SOW.
3.2 Payment Schedule. Payment is required either: (a) In full upfront prior to the commencement of services; or (b) In monthly installments as specifically outlined in the SOW.
3.3 Payment Methods. Payments may be made via credit card, debit card, ACH bank transfer, wire transfer, or other payment methods approved by Reputation Return. By providing payment information, you authorize Reputation Return to charge your designated payment method for all fees due.
3.4 Recurring Payments. For monthly service agreements, Client authorizes Reputation Return to automatically charge the payment method on file on the agreed-upon billing date each month. It is Client’s responsibility to ensure payment information remains current and valid.
3.5 NO REFUNDS. ALL SALES ARE FINAL. REPUTATION RETURN OFFERS NO PARTIAL OR FULL REFUNDS UNDER ANY CIRCUMSTANCES. Client understands and agrees that there are no refunds in the event of early termination, cancellation, dissatisfaction with results, change of business circumstances, or for any other reason whatsoever. This no-refund policy applies to all fees paid, including but not limited to setup fees, monthly service fees, project fees, and any other charges.
3.6 Late Payments. Invoices not paid within fifteen (15) days of the due date shall accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by law, whichever is less, until paid in full.
3.7 Collection Costs. In the event Reputation Return initiates legal proceedings or engages a collection agency to collect unpaid fees, Client agrees to pay all collection costs, including reasonable attorney’s fees, court costs, and collection agency fees.
3.8 Service Suspension. Reputation Return reserves the right to suspend or terminate services if payment is not received within thirty (30) days of the due date. Suspension of services does not relieve Client of the obligation to pay all outstanding fees.
3.9 Taxes. All fees are exclusive of applicable taxes. Client is responsible for all taxes, duties, and other governmental charges associated with the services, except for taxes based on Reputation Return’s net income.
4. TERM AND TERMINATION
4.1 Term. The term of this Agreement shall begin on the date Client makes the first payment or signs a SOW, and shall continue for the duration specified in the SOW. If no term is specified, services shall be provided on a month-to-month basis.
4.2 Termination by Client. Client may terminate this Agreement by providing written notice to Reputation Return. Termination requests must be submitted in writing via email to reputationreturn@gmail.com. Termination will take effect at the end of the current billing period, and no refunds will be provided for any amounts already paid.
4.3 Termination by Reputation Return. Reputation Return may terminate this Agreement at any time, for any reason, with or without notice, including but not limited to: (a) Client’s failure to pay fees when due; (b) Client’s breach of any term of this Agreement; (c) Client’s failure to cooperate or provide necessary information; (d) Client’s engagement in illegal activities or activities that violate our acceptable use policies; (e) At Reputation Return’s sole discretion.
4.4 Effect of Termination. Upon termination: (a) All fees for services rendered up to the termination date remain due and payable; (b) Reputation Return has no obligation to continue any work in progress; (c) Reputation Return has no obligation to explain, edit, transfer, or maintain any work product created; (d) Provisions that by their nature should survive termination will remain in effect, including but not limited to confidentiality, limitation of liability, indemnification, and intellectual property provisions.
5. CLIENT RESPONSIBILITIES
5.1 Client agrees to: (a) Provide accurate, current, and complete information as requested by Reputation Return; (b) Respond to requests for information, approvals, or feedback in a timely manner; (c) Provide access to websites, accounts, or platforms as necessary for service delivery; (d) Ensure all information, content, and materials provided to Reputation Return are accurate, lawful, and do not infringe on any third-party rights; (e) Maintain confidentiality of any login credentials or access provided by Reputation Return; (f) Comply with all applicable laws, regulations, and platform terms of service.
5.2 Client acknowledges that delays caused by Client’s failure to provide timely information, approvals, or cooperation may affect service timelines and results. Reputation Return shall not be liable for any delays or diminished results caused by Client’s failure to fulfill responsibilities.
5.3 Client shall not engage in any activities that could negatively impact or undermine the services being provided by Reputation Return, including but not limited to engaging other vendors for conflicting services without prior disclosure.
6. INTELLECTUAL PROPERTY
6.1 Client Materials. Client retains all ownership rights to materials, content, logos, trademarks, and other intellectual property provided to Reputation Return (“Client Materials”). Client grants Reputation Return a non-exclusive, royalty-free license to use Client Materials solely for the purpose of providing services under this Agreement.
6.2 Work Product. Unless otherwise specified in the SOW, Client shall own all right, title, and interest in materials, content, and deliverables created by Reputation Return specifically for Client in connection with the services (“Work Product”), subject to full payment of all fees. This ownership transfer is conditioned upon Client’s payment in full.
6.3 Reputation Return Materials. Reputation Return retains all ownership rights to its proprietary tools, methodologies, processes, software, templates, and pre-existing intellectual property (“Reputation Return Materials”). Any Reputation Return Materials incorporated into Work Product are licensed to Client on a non-exclusive, non-transferable basis for Client’s use only.
6.4 Portfolio Rights. Client grants Reputation Return the right to use Client’s name, logo, and general description of services provided for promotional purposes, including but not limited to website portfolio, case studies, marketing materials, and social media. Client may opt out of this provision by providing written notice.
7. CONFIDENTIALITY
7.1 Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with this Agreement (“Confidential Information”).
7.2 Confidential Information includes but is not limited to: business strategies, client lists, pricing information, technical processes, campaign details, login credentials, financial information, and any information designated as confidential.
7.3 Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law.
7.4 The receiving party shall use Confidential Information solely for the purpose of fulfilling obligations under this Agreement.
7.5 Confidentiality obligations shall survive termination of this Agreement for a period of three (3) years.
8. DISCLAIMERS AND LIMITATIONS
8.1 No Guarantee of Results. CLIENT ACKNOWLEDGES AND AGREES THAT REPUTATION RETURN DOES NOT AND CANNOT GUARANTEE SPECIFIC RESULTS, INCLUDING BUT NOT LIMITED TO: (a) Specific search engine rankings or positions; (b) Removal of specific content or links; (c) Specific AI search platform mentions or recommendations; (d) Review ratings or quantities; (e) Website traffic volumes; (f) Revenue or lead generation increases; (g) Specific timeframes for achieving results.
8.2 Third-Party Platforms. Client acknowledges that Reputation Return’s services involve third-party platforms, including but not limited to Google, Bing, Yahoo, social media platforms, review sites, AI search engines, and other websites. Reputation Return has no control over these platforms’ policies, algorithms, terms of service, or decisions. These platforms may change their policies at any time without notice, which may affect service delivery and results.
8.3 Search Engine and AI Variability. Client acknowledges that search engine rankings and AI search responses are subject to constant change due to algorithm updates, competitive factors, platform policy changes, and other factors beyond Reputation Return’s control.
8.4 AS-IS Services. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, REPUTATION RETURN PROVIDES SERVICES ON AN “AS-IS” BASIS AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
8.5 Service Availability. Reputation Return does not guarantee uninterrupted service availability and shall not be liable for any service interruptions caused by: (a) Third-party platform outages; (b) Internet connectivity issues; (c) Scheduled maintenance; (d) Force majeure events; (e) Circumstances beyond Reputation Return’s reasonable control.
9. LIMITATION OF LIABILITY
9.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPUTATION RETURN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF REPUTATION RETURN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2 IN NO EVENT SHALL REPUTATION RETURN’S TOTAL LIABILITY TO CLIENT FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO REPUTATION RETURN IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
9.3 THE LIMITATIONS IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.
10. INDEMNIFICATION
10.1 Client agrees to indemnify, defend, and hold harmless Reputation Return, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) Client’s breach of this Agreement; (b) Client’s violation of any law or third-party rights; (c) Client Materials, including claims that Client Materials infringe on intellectual property rights; (d) Any false, misleading, or inaccurate information provided by Client; (e) Client’s use of services in violation of any applicable laws or regulations.
11. ACCEPTABLE USE
11.1 Client shall not use Reputation Return’s services for any illegal, unethical, or improper purposes, including but not limited to: (a) Defamation, harassment, or intimidation of any person; (b) Infringement of intellectual property rights; (c) Distribution of false or misleading information; (d) Fraudulent activities; (e) Violation of any applicable laws or regulations; (f) Harm to minors; (g) Activities that violate third-party platform terms of service.
11.2 Reputation Return reserves the right to refuse or terminate services to any Client engaged in prohibited activities.
12. DISPUTE RESOLUTION
12.1 Informal Resolution. Prior to initiating any formal dispute resolution process, the parties agree to attempt to resolve any disputes informally by contacting each other directly.
12.2 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
12.3 Jurisdiction. Any legal action or proceeding arising out of or related to this Agreement shall be brought exclusively in the state or federal courts located in Clark County, Nevada. Both parties consent to the exclusive jurisdiction of such courts.
12.4 Arbitration. At Reputation Return’s sole discretion, disputes may be submitted to binding arbitration in Las Vegas, Nevada, in accordance with the rules of the American Arbitration Association.
13. GENERAL PROVISIONS
13.1 Entire Agreement. This Agreement, together with the applicable SOW, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings.
13.2 Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.3 Waiver. The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
13.4 Assignment. Client may not assign this Agreement without prior written consent from Reputation Return. Reputation Return may assign this Agreement to any successor or affiliate.
13.5 Independent Contractor. Reputation Return is an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the parties.
13.6 Force Majeure. Neither party shall be liable for delays or failures in performance caused by events beyond their reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, internet outages, or third-party platform failures.
13.7 Notices. All notices under this Agreement shall be in writing and shall be deemed delivered upon personal delivery, confirmed email transmission, or the second business day after sending by overnight courier.
13.8 Headings. Section headings are for convenience only and shall not affect the interpretation of this Agreement.
14. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact:
Reputation Return 2780 S. Jones Blvd Ste 200-3464 Las Vegas, NV 89146-5623 Phone: (480) 382-2464 Email: reputationreturn@gmail.com Website: https://reputationreturn.com
ACKNOWLEDGMENT
By engaging Reputation Return’s services, signing a Statement of Work, or making any payment, Client acknowledges that they have read, understand, and agree to be bound by these Terms and Conditions, including the NO REFUND policy.
Reputation Return is the most trusted name in reputation management ™